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Michael provided coaching to a number of my direct reports and it was clear that there was a demonstrable improvement in performance as a result. Michael always delivers creative solutions and can be relied on to deliver results.
David Pagliari - Marketing Director at AOL
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With Lucy’s support, coaching and guidance, I have doubled my business in 2 years. The results are beyond what I could ever have imagined. Working with Lucy, I have defined my branding, made clear decisions about the direction the business is moving and have gained a reputation for excellent customer service for our clients. Today, my business is thriving and we have a waiting list of clients who really want to work with us. We have a unique brand presence. We live and breathe who we are and what we stand for. At a personal level, my confidence has grown exponentially. I know how to help my staff to flourish, even during the most busy and challenging times. I love the work that I do and I love to support my team in delivering beautiful bedrooms for our clients. Lucy challenges me, asks the most important questions and somehow manages to know what is going on in my mind, helping me to articulate exactly where the next step is going to be. The icing on the cake for me is the impact my work with Lucy has had on my family life. To work with someone who understands me as a whole person and has my back throughout, makes all the difference.
Elaine Palmer, Director, Hanging Space
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Initially, we asked Michael to help our middle managers to increase their gravitas and leadership skills -- this was so effective that he worked across the whole company.
Michael helps them to think differently about their approach, allows them to find their own style and with his inspiration and insight, gives them the freedom and confidence to enhance their personal presence and impact. This is absolutely crucial to successful client service, and his work has made a measurable difference to our success
Anna Korving - Managing Director at Publicis Life Brands Resolute
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I have worked with Lucy & The Performance Business for several years, and with a variety of clients - and highly recommend her… Lucy takes time to really understand her clients' business, their terminology and ethos, and adapts her style to deliver to the highest standard. As a coach, Lucy uses empathy married with incisive questioning to support others as they explore their challenges and decide upon their options for change.
Anne Wardell, Anne Chandler Consulting Ltd
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My role requires strong communication skills and a great deal of presence when dealing with suppliers and customers. Mike's unique and inventive approach added value from day one. His personality immediately put me at ease and I am sure his approach results in any one using his services feeling at ease and thus open up, experimenting and try new ways of working. He is very professional and of all the one to one coaches I have met, he is by far the most useful and value for money. Mike is a pleasure to work with and I strongly recommend him.
Gordon Croy, Senior Procurement & Supply Chain Executive
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Mike, I wanted to thank you very much for your training my clients. I found the insights you gave into how we layer our communication and what the impact just one missing component can have on authenticity and congruency fascinating and very insightful. As a group we're very sceptical and question everything, but the feedback has been very positive. If you're running any public workshops let me know and I'll invite the team along. They all finally recognised how crucial their behaviour and communication is in the selling situation, and how incongruence in any of the components can at best deliver a message of in consistency, and at worst, destroy trust completely. I can see substantial value in sales developing the skills we only touched on briefly. A great session. Thank you. If you're reading this and you recognise the critical importance of effective, authentic communication, internally or externally, and your business depends on the quality of your communication, inviting Mike and Lucy to help your business will be a worthwhile investment and you will see immediate returns on your investment.
Marcus Cauchi, Sandler Sales Training
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Dear Lucy - I just wanted to drop you a note to say a huge thank you to you and the team for an absolutely fantastic performance this year… Thanks for being just brilliant, and I look forward to working with you again soon
Senior Consultant, CEB Global
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Lucy is smart,articulate and fun to be around. She has that rare ability of being able to navigate her way through complex organisations whilst gaining sponsorship from multiple stakeholders to create solutions for the client. A true professional and a person I would recommend to others without hesitation.
Neil Evans, Regional Vice President and General Manager ANZ at Hitachi Data Systems
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Mike has performed excellent work for me in what were constantly changing circumstances. He has consistently delivered and even surpassed what I expected; showing himself to be highly flexible and creative. Mike is totally reliable, trustworthy and he provides excellent insights from a developmental perspective. I enjoy working with Mike and would thoroughly recommend him to others as a personal trainer and coach.
Peter D. Brooker - Human Resources Consultant at Brooker Consulting at Brooker Consulting
