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Engagement The Secret Ingredient

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Employee Engagement

Do you find employee engagement difficult? Get your own team engaged by discovering the Secret Ingredient. It costs nothing, yet once you have the secret ingredient, you will transform your team performance.

Albert Einstein is famously quoted as saying “If you can’t explain it to a 6 year old, you don’t understand it well enough.” Well, if you have any 6 year olds in the house, perhaps you’ll try it out for us.

Find out how to engage with your employees by downloading this short e-book.

Lucy Windsor is available for speaking, consulting and troubleshooting.

Call on 00 44 1932 888 885.

 

 

 

 

A Different Approach To The Skills Gap

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‘…whether incorporating the best strategies for moving their business forward; or overcoming some current performance issues. There is always a gap…’

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If you ever travel by tube or train, you will likely have heard the familiar words ‘Mind the Gap’ over the tannoy, cautioning you to take care not to disappear underneath as you board the train.

As a coach, I help my clients to ‘mind the gap’ too. The skills gap.

Together, my client and I are eager to find the gap. Whether stretching their skills to prepare them for future promotion; or at Director level, incorporating the best strategies for moving their business forward; or overcoming some current performance issues. There is always a gap. The gap lies between where they are now, and where they are heading.

The gap represents to me, the opportunity to take a significant step forward. Just as you have to step across the gap to board a train, once you have, you will find that you are on your way to a new destination, or a new level of competency.

My suggestion for this week is to alter your view of what the skills gap represents to you. If it feels disheartening to hear that there are things you need to improve, that you are not the finished article, imagine you are standing on the platform ready to board a train. Embrace the challenge, develop those skills, ask for support if you need it. You will not regret it. New opportunities and increased confidence await you.

And then, when you are ready for the next challenge and need more advanced skills, you will know to mind the gap and board another train.

To find out more about how to be an EPiC leader, click here to arrange a conversation with one of our Consultants or call us on 00 44 1932 888 885.

Are You Successful At Managing Up?

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“You will have a unique perspective, based on who you are, your experience, your knowledge and your understanding of a situation. Sometimes, your unique perspective might be just what is needed…”

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This is an interesting topic and the reason I am posting it now is because it is a challenge for so many and specifically because one of my clients raised it with me the other day.

What does it mean?

Firstly, I’d like to define what Managing Up means, in my view. Managing Up is to be a trusted colleague and to have a voice with those who are of a higher status than you, your boss, for example.

It is perhaps an unfortunate term, as it can suggest the tail wagging the dog and that is far from the truth and a million miles away from what anyone needs or wants.

I see Managing Up as distinct from Delegating Up, which will be discussed in a future article.

Why is it important to be able to Manage Up?

At times, maybe often, you will see things that others don’t see. You will have a unique perspective, based on who you are, your experience, your knowledge and your understanding of a situation. Sometimes, your unique perspective might be just what is needed.

What are some of the perceived risks of Managing Up

  • Getting into conflict with your boss
  • Your boss taking the credit for your ideas
  • Your boss not doing what you say
  • Feeling frustrated that they don’t see your point of view
  • Feeling undervalued
  • Your boss not
  • sharing their worries with you
  • Defensiveness or getting angry
  • Feeling reluctant to stick your neck out, after a previous bad experience

The list goes on…

How to Manage Up Successfully

1. Rename, reframe – Instead of Managing Up, it might be helpful to think – How can I become a ‘trusted colleague’?

You are trying to create a relationship that is mutually respected. Where you can voice your opinion safely and can work together for the benefit of the company, clients and team. There is no ‘management’ to be done, there is only collaboration and openness.

2. Know the parameters – Every relationship has parameters that must be observed to be successful.

This is key to your success here. One of the biggest mistakes people make is to believe their value as an employee is attached to being right and this can damage the relationship. When you believe success relies on your advice being acted upon, as soon as you have won the argument (assuming you do), you may well have damaged the trust. If your point is not acted upon, however, you are likely to feel aggrieved.

Remember, you don’t have the responsibility that your boss has and you won’t necessarily share the same perspective as each other. Your boss might have a broader understanding of the strategy, for instance. Therefore, it is good practice for a trusted colleague to detach from the outcome, when it comes to offering up your ideas and opinions. By all means, get fully behind your proposition and give it your best. Then let go. Your boss owns the decision.

3. Think first – Is what I am about to share constructive and positive? Does it benefit my boss, the organisation and the team?

4. Practice patience – It is easy to get frustrated. It takes strength to practice patience. It will pay off. Focus on your own deliverables and make sure your work is of the highest standard, avoid getting distracted by politics, gossip or what other people should be doing and remind yourself that rejection of one idea or opinion does not mean a rejection of you. Stay confident, stay open and whatever the result, know that you have at least sowed a positive seed and a different perspective.

Wishing you luck! Please share your experiences with us. It is always so inspiring to hear when you have had a great result.

To find out more about how to be an EPiC leader, click here to arrange a conversation with one of our Consultants.

In The Moment

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“Most of our time is spent in the past or the future, rather than the present moment. What we end up doing is passing through that moment on the way to somewhere else and, in doing so, we miss the moment…”

One of the great enemies of action is procrastination. Procrastination is that place we go to where we are merely addressing the past or the future and not what we are doing now, in the present.

Like most things, it becomes habitual and takes many forms. It’s the devil on your shoulder that says “have one more coffee”, before your get to work, “go on Facebook”, when you have planned to go for a run, “daydream” instead of paying attention to class, “Listen to another expert” doing what you know you can do without the need for their expertise…and so on, and so on.

Being present is when you are perfectly at peace with the current situation that you are in. You are fully aware on a sensory level where you are and what you are doing. It’s a form of action that is immediate, committed and fully open and responsive to what is happening at that time.

The notions of the Past, Present and the Future are critical frames for how we communicate. For instance, the Past is the rich well of stories from our experience that we can tap into. The Future is the anticipation, excitement and vision of what the actions of today can engender for you and your audience tomorrow.

The Present is very often the element that is given least thought. And yet, this is where, through action, that being present can enable the rich learnings of the Past and the exciting visions of the Future are communicated.

So, how do we stay present? The first thing to recognise is that, try as we might, we really can only do one thing at a time, so we ought to do that thing wholeheartedly. Most of our time is spent in the past or the future, rather than the present moment. What we end up doing is passing through that moment on the way to somewhere else and, in doing so, we miss the moment. That’s how life ends up passing us by – we do it to ourselves.

So here are 4 reminders of how we can be present and achieve a higher quality of communication for ourselves and for others:

1. Take a breath

Breath, along with change, is the only constant, and being present starts with the breath. Simply draw a deep breath and let it out through your nose. When we breathe through our mouth it triggers a subtle anxiety response, which increases heart rate and redirects blood flow. That’s why you rarely see elite runners and cyclists panting, and why one of my own martial arts instructors used to make us train for hours with a mouthful of water. A slow release of breath through the nose has the opposite effect of mouth-breathing, and draws a relaxation response.

2. What are you doing right now?

Consider, the Hierarchy of Control™ for every action you are doing right now:

· Consider your action

· Consider your thoughts about this action

· Consider your feeling towards this action

· Consider your emotions about this action

· Consider your physicality about this action

Not being present is easy. There are bills to pay, and kids to pick up at school. There are doctor’s appointments and reports to write, books to read, parents to resent, loved ones to miss and the list goes on and on. With all that going on – past and future – it’s no wonder that presence is so elusive. It is not, however, as elusive as you might believe.

3. Internal and External Focus

Observe it, name it and stand away from it — all at once. The moment is now…now…now…now… When we cling to a “now”, rather than simply bearing witness to it and letting it pass by, we become trapped in time as it passes. We are operating on two levels when we are present:

– Internal Focus – why are we doing this action?

– External focus – what action are we doing?

The key is to look to synchronise these focuses so that they become as one. This will make it easier for us to stay present for a longer period of time: committed, concentrating and sustaining our attention on the matter n hand whether it be a simple action of drinking a cup of tea or a more complex action of seeking to understand a message from a colleague.

4. Come back to the breath

When the world or your thoughts begin to again intrude, simply come back to the breath. Inhale, and release your exhale to unbind yourself from the shackles of the past and the anxieties of the future. The constancy of breath can create the constancy of presence for us, if we choose to show up.

Prepare these actions with a feeling of ease. The more your practice these layers of being present the more readily they will come to you.

To find out more about how to be an EPiC leader, click here to arrange a conversation with one of our Consultants.

Juggling Balls

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Remembering What Balls To Juggle Has Saved My Life!

One of the most outstanding quotes I have ever heard was from Brian Dyson, CEO of Coca Cola. At a conference in 1996, after a relatively difficult year for the company, Brian shared these words of wisdom:

“Imagine life as a game in which you are juggling some five balls in the air.

You name them – work, family, health, friends and spirit, and you’re keeping all of these in the air.

You will soon understand that work is a rubber ball. If you drop it, it will bounce back.

But the other four balls – family, health, friends and spirit are made of glass.

If you drop one of these, they will be irrevocably scuffed, marked, nicked, damaged, or even shattered.

They will never be the same. We must understand that and strive for balance in our lives.

How?

Don’t undermine your worth by comparing yourself with others. It is because we are different that each of us is special.

Don’t set your goals by what other people deem important. Only you know what is best for you.

Don’t take for granted the things closest to your heart. Cling to them as you would your life, for without them, life is meaningless.

Don’t let your life slip through your fingers by living in the past or for the future. By living your life one day at a time, you live all the days of your life.

Don’t give up when you still have something to give. Nothing is really over until the moment you stop trying.

Don’t be afraid to admit that you are less than perfect. It is this fragile thread that binds us to each together.

Don’t be afraid to encounter risks. It is by taking chances that we learn how to be brave.

Don’t shut love out of your life by saying it’s impossible to find time. The quickest way to receive love is to give; the fastest way to lose love is to hold it too tightly; and the best way to keep love is to give it wings!

Don’t run through life so fast that you forget not only where you’ve been, but also where you are going.

Don’t forget, a person’s greatest emotional need is to feel appreciated.

Don’t be afraid to learn. Knowledge is weightless, a treasure you can always carry easily.

Don’t use time or words carelessly. Neither can be retrieved. Life is not a race, but a journey to be savored each step of the way.”

–Brian G. Dyson

President and CEO, Coca-Cola Enterprises during his speech at the Georgia Tech 172nd Commencement Address Sept. 6, 1996.

To find out more about how to be an EPiC leader, click here to arrange a conversation with one of our Consultants.

Turn Off The Automatic Pilot

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‘The penny dropped. We had stopped looking out for patterns and landmarks and junctions. We had effectively ‘switched off’’’…

Not so many years ago, sat navs in cars were a luxury item. These days they are ubiquitous and if you haven’t got one, likelihood is there’s one on your smartphone.

Along with the increase in the use of this technology, the art of map reading has declined. I used to enjoy using maps. I loved (still do) to travel and I liked the way the contour lines would tell me whether the ground is flat or hilly. I enjoyed the fact that I could make choices about whether to take the motorways, or a more relaxed route along the A and B roads and to plan the best locations to stop off for lunch. Maps give a visual overview of an area quickly and there are markers that signpost important aspects of the place. Places of interest, lakes, villages, towns, vantage points and more. For me, just thinking about maps makes me feel giddy with the anticipation of a journey and my heart beats a little faster.

I remember my very first experience using a sat nav. I was on a family holiday in Portugal. We arrived at Faro airport and programmed our electronic companion to take us to our holiday home. It was so easy! So good in fact, that we used it every time we left the house for trips out.

Yet, a week into our holiday and we still couldn’t find our way home without it. We had become dependent upon our programmable friend and baffled by our inability to remember the route home – it would normally only take a day or two to get familiar with the area.

The penny dropped. We had stopped looking out for patterns and landmarks and junctions. We had effectively ‘switched off’, no longer seeing what was around us. No longer getting a ‘feel’ for our surroundings.

So, we decided to leave the sat nav behind and instead enjoyed finding our way using a paper map, road signs, landmarks and our own recollections. We made a conscious decision to get to know the area.

Free to explore, we found little restaurants that we hadn’t seen before. We noticed the village church and discovered its curious vault, wallpapered with ancient human skulls. We found a fabulous marketplace for the locals, which sold ultra-fresh fish and vegetables from local growers. We bought there rather than going to the bland and uninspired supermarket on the highway that we had been using.

We felt that we had finally arrived. Connecting with the area and the people who lived there.

Sat navs are useful for one-off journeys – to get from A to B, but if we want to connect with an area and with the community that lives there, we must engage with it personally.

The same applies to people in business and in life.

Life is so busy today, most people are in the habit of making snap decisions about others, encouraged by both mainstream and social media and by the current trend for labelling people and putting them into boxes. They make assumptions and judgements about people. They listen to the comments of others and draw conclusions. All this, without taking the time to get to know a person. And the real tragedy is that in doing so, they miss the treasures that are there to be unearthed in each of us.

EPIC Leaders and Teams are different. They know when to use the sat nav and take the fastest route, pushing through to get things done; and when to turn off the metaphorical sat nav and take time to explore and find out more.

This week, I invite you to take a little time to uncover some of the hidden treasures in the people around you.

If you would like to know more about our services for Leaders, Speakers and Teams, please click here or call us on 00 44 (0)1932 888 885.

Where’s My Promotion?!

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“All too often, employees with potential vote with their feet when they no longer value the relationship enough to stay…”

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In the second half of 2015, 90% of recruiters said they were operating in a candidate driven market Source: Recruiter Sentiment Study 2015

Do your employees believe they should be on a faster track?

The Millenial Generation heralds a new era of employees and organisations have to manage their expectations together with the business imperatives.

This can cause issues and you may well be feeling it too? When the employee expects to move quickly up the career ladder, yet the business needs to move at its own pace. Or when the employee demands a promotion before they are ready.

51% of employees are considering a new job. Source: workforce Panel, Gallup 2015

Is this gap between expectation and reality becoming increasingly apparent in your business? How easy is it to tell an employee that now is not the time for promotion and keep them motivated to stay?

It can be a difficult conversation. But you are used to having difficult conversations, right? However, it is far more difficult when the employee can’t or won’t accept the decision.

Today, it often means that the employee will move on to a company who will give them what they are looking for. For now at least.

Managing career expectations can be difficult. Retaining staff and keeping them focused is a challenge.

All too often, employees with potential vote with their feet when they no longer value the relationship enough to stay, and if the statistics are to be believed, many more of them right now are on the look out for a better opportunity.

You can always throw money at them. Or, you can give them the promotion they seek, even if they are not ready for it. The other alternative is to build a relationship that is valued by both parties.

How do you do this?

Curiosity

What is most important to them? What are their aspirations? (There’s a caveat here – only get curious if you can do so without judgement).

Honesty

People respond well to clear and honest feedback. If they are not ready for promotion, it is far better to have the discussion openly and honestly. Be specific about any skill gap.

Support

Find ways to keep moving your employee forward. Progress towards something that matters to the person is where their fulfilment lies. If they are not ready for promotion now, or if there is not a position available – there will be other ways that the business can support their progress and development.

Be Confident

People tend to be most attracted to people and organisations that are going to have a good time and be successful with or without them (think Richard Branson). We’ll share more about this in another Insight.

To find out more about how to build EPiC teams, click here to arrange a conversation with one of our Consultants.

Owning It – Part 1

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“Owning it begins with a mindset, but very crucially continues with tangible steps that we can take in order that our actions are proactive, specific, and clear. It starts with our physical state before we consider the emotions, feelings and thoughts we have jumbled up inside us…”

Let’s get stuck in right here. Life is far more enjoyable when we really own it. We own the ups and the downs, the good and the bad and this is what today’s EPIC Insight is all about.

Owning it begins with the mindset. It’s about making a proactive decision to be responsible for the actions that you take.

In another EPiC Insight (Being Present When Presenting) I touched on the importance of the Hierarchy of Control™. This is required to identify and correct the state of our bodies before we communicate with a sense of personal responsibility.

The Hierarchy of Control™ is a strategic process that helps you to manage your way through your thoughts feelings and emotions so that you can own your actions:

1. PHYSICAL control

2. EMOTIONAL control

3. Control of FEELINGS

4. Control of THOUGHTS

5. Control of ACTIONS

Owning it begins with a mindset, but very crucially continues with tangible steps that we can take in order that our actions are proactive, specific, and clear. It starts with our physical state before we consider the emotions, feelings and thoughts we have jumbled up inside us.

I talk about the physical state in 3 layers:

· Corporal Leadership

· Vocal Leadership

· Respirational Leadership

Your body, voice and breath are your main leadership tools in presentations, meetings and calls.

CORPORAL LEADERSHIP

Centre and ground yourself to achieve stillness and silence. The more purposeful you are with any movements you make, the more likely you will be to draw the attention of others.

Notice any leakages in your head, face, breathing, torso legs arms and hands. Leakages may include a jiggling leg, unconscious facial expressions you may be in the habit of using, muscle tension etc…

When you use gestures, make sure they have a purpose. Become aware of your body and habitual gestures you make that could dilute the impact of your message.

ACTION Practice standing and sitting quietly in neutral whilst at your desk, waiting for or sitting on planes trains or automobiles, or while in a meeting. Notice what effect it has on your thoughts and feelings:

Neutral

  • feet shoulder-width apart and parallel, with loose knees
  • if sitting, bottom right at the back of the chair
  • top of your head as high as possible
  • shoulders hanging relaxed
  • your skeleton supporting itself without effort
  • breathe in and out with your diaphragm using all your abdominal muscles (stomach, sides, groin, pelvic floor and even thighs)

VOCAL LEADERSHIP

Learn how to modulate your voice. Choose specific moments in a communication to use a particular voice, to highlight a sense of importance, to bring a lightness, or to demonstrate your commitment. Use pauses to give your message space to land and time for your audience to absorb it.

ACTION Practice the elevator (moving the pitch of your voice from low to high and back down to low in a flowing sound on one breath); focussing on your belly to add richness, power and feeling to your voice. Practice in the bath and the shower. When driving, sing along to the radio, exploring the expressive range and depth of your voice. On the phone try out different postures, sitting or standing and register any changes in your voice. Listen to other people’s voices. Can you tell if the voice is coming from their head, chest or belly? What effect does it have on you?

RESPIRATIONAL LEADERSHIP

When under pressure, the heart starts to race and has erratic surges, you will likely recognise this from past experience. It might be difficult to believe, but the fastest way to get the heart back in rhythm is to focus on your breathing. I like to think of the breath as a mentor or guide providing a rhythm for the heart to follow, until it is back on an even keel again.

ACTION Focus on your breathing, particularly when you are under pressure. Practice diaphragmatic breathing; (this is when you consciously push your diaphragm down when you breathe in and up when you breathe out) it helps to releases emotional tension and gives your brain something constructive to focus on, rebooting us when we slip into fight/flight mode.

Now you are ready to move onto the next level – Your Emotional State. More on that in a future article.

To book a free ideas and strategy session with one of our consultants, please click here or call us on 00 44 (0)1932 888 885.

What Is Your Team Vision

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“Think of football managers… They have a vision and a plan for their team…”

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It may surprise you to learn that many leaders right now, don’t have a vision for their team. If you are one of them, you are in good company.

Why is this so?

Most leaders and managers are focused on delivering against the targets set by their board and senior management. They are working extremely hard to do the right thing for the business.

When you are a leader, you have the choice about how you are going to lead your team, what decisions you are going to make for that team and how you are going to motivate them. To do this consciously and consistently, you need a vision.

Think of football managers. They are focused on the club aspirations, the demands of the shareholders and the fans, they are answerable to the board. Yet they each go about managing their team their own way. They have a vision and a plan for their team.

There are 3 key elements to consider.

GOALS – What must your team achieve in order to be successful (over the next 12 months, 6 months, 3 months)?

ROADBLOCKS – What might get in the way? You will need to overcome these obstacles or find a way around them.

IDENTITY – The core character and team values that will ensure success?

There are many different ways to arrive at the answers. However it is vital to:

a. Commit and do it!

b. Keep it simple – Limit yourself to specific milestones. Small, yet significant steps forward every day, week, month are enough to transform team motivation and capability.

c. Check back – make sure your vision is in line with that of your senior management and echos the company aspirations.

d. Create – a one-page Dashboard and pin it up so you can have it in front of you at all times.

e. Perspective – Celebrate team successes and view everything else as work in progress.

To find out more about EPiC Leadership,or or to work with us, click here to arrange a conversation with one of our Consultants.

Avoiding The Blame Game

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“It can be very stressful to pick the bones out of what went wrong…”

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Why do we come to work? To deliver on the mission of the organisation. That’s how crucial every single employee is. You matter greatly and so does every member of your team. What you do and how you do it impacts everyone.

Your work should feel good and congruent with who you are, you should feel able to weather the pressures and the highs and lows that will inevitably come in any work environment and to do that, you need the best tools and strategies to support you.

We give leaders who work with us powerful and practical tools and strategies they can use to maintain clarity even in potentially difficult or confusing circumstances, leading their teams back on track, focused and feeling understood.

Many of our clients are leaders who have to deal from time to time with issues that involve one party blaming another for something that should or shouldn’t have happened. And we know that it is all too easy to get caught up in the detail of the problem and to get sucked into the blame game. It can be very stressful to pick the bones out of what went wrong.

The quarrelling parties will each want you to believe their side of the story. They will be focused on getting you to see that they are right and the failing was due to the other party, the system, the client, or something/someone else. Most people get unsettled when things go wrong and they feel a compelling need to be vindicated.

Whilst it is important to recognise the feelings the other party is expressing (eg: frustration, anger, disappointment), it is really important to stay objective so that you can find a resolution.

Here’s one simple strategy that might help you to elevate your team out of the blame game and keep standards high:

  1. Breathe!
  2. Accept the situation for what it is (it’s happened and you are all where you are)
  3. Focus on the best outcome possible in the circumstances
  4. Make your intentions clear
  5. Agree with the parties involved, the steps that need to be taken to get there from where you are now
  6. Assign ownership and timescales to the plan
  7. Review the process, revising where necessary to avoid a future recurrence
  8. Gain commitment from all parties concerned
  9. Thank all for their cooperation towards a successful outcome
  10. Address knowledge/performance gaps with the individuals involved, privately one to one. Support them as they learn and agree a plan

Remember, things will go wrong from time to time. They provide an opportunity to improve. Address the situation early on, make the changes necessary and set expectations for the future.

To find out more about how we can help your business, and to arrange a conversation with a consultant, click here, or call us on +44 1932 888885.

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